Lack of build quality on MDR-1000X

[SteveJWC]

Hello all,

I bought my MDR-1000X in April, and have enjoyed using them, and I use them every day for at work in a busy office.

I'm not overly aggressive with them, and place them back in the case after every day of use, but the plastic by the earpiece has degraded on one side, and totally snapped on the other. My friends use Bose 35 headsets, and have had them for longer than me, and they do not appear to suffer the same fate. I was wondering if A - anyone else had experienced this? or B - is this covered under warranty? As far as I'm concerned, a product that was bought for £300 should be able to be used every day without essentially falling apart after 6 months!

Happy to attach photo's as evidence.

Thanks,

Steve

[Agnieszka_J]

Hello Steve,

I have flagged up your issue to our Support team and will get back to you as soon as we hear anything. Meanwhile, feel free to attach some photos of the damage.

Best wishes,

Agnieszka_J

[SteveJWC]

Have we got any further on this?? Has been a while and I still haven't heard a response.

[SteveJWC]

[Sonyvores]

This show that some pressure were applied, maybe you were wearing them to tight?

You should return it tp your dealer and see what he can do. I use mine everyday since Fébruary and so far no issue..(yet?)

[SteveJWC]

I've responded to the support mail that was sent to me, and I have it two notches from the shortest setting (where you put it in its case) so I don't think I was wearing it that tight. Also I found this was where the noise cancelling worked the best.

Thanks for the reply though!

[karolifi]

Hi,

I have the exact same issue! Did you find out if it would be covered by the warranty?

[SteveJWC]

Yep, I did find out the response, and they basically tell you to go and do one. They said they will cover "Some" of the cost to get it repaired, but I would assume it's a tiny amount in comparison to the amount paid originally for the headset. I ended up fixing it myself with superglue + Black electrical tape, and I'm also never buying Sony products again!