XT3 and x9305 sound issues

[Odishon]

I use have an HT-XT3 and a 65X9305C connected. As it is the latest machine I connect it via the HDMI/ARC connection.

But I have some serious issues. When I want to push out TV sound - e.g from Netflix or from App like youtube or video - I get very often silence. I hear the system sounds but the soundbox is silent.

I turn XT3 off and the TV moves over to the TV-speakers, I restart it and it tells the TV it is active and stays silent. I could understand there is something wrong if this was 100% of the times but it is not always but often it happens.

Earlier today I played via the youtube app and had no sound issues. Then later today - it is silence. When I start the apps, the soundbar moves incoming signal from my HDMI port 2 (cable box) over to TV so there are some form of communicaiton between them. But no sound.

Any ideas? I have no idea how the *** I even can begin to test - since it is intermittent only.

[Anonymous]

Hi there

At this moment, my only advice is to try another HDMI cable.  Also, try separating the HDMI cables away from the power cables as far as possible.

Cheers

[elmokersley]

I have the same problem with the HT-XT3 only with KD-55SD8505 Bravia Television.

Every now and then, the sound base doesn't have any sound when on TV mode. It doesn't always happen but appears to be after using netflix.

I have restored to factory settings with the sound base but the problem comes up again perhaps a week later. Also on latest software update.

Have tried a hard reset at the power and also tried numerous HDMI cables via ARC ports on both devices.

All settings are set as instructed in the manuals. I'm at a loss now.

Help anyone please!