Lip Sync Issue On Sony HT-CT390 Sound Bar

[jamesrdr1990]

hey there i have brought a sony HT-CT390 sound bar on Friday and every time i am using an HDMI connection to watch a blu ray on my blu ray player the audio seems to be out of sync everytime they are talking in the movie there is a big lip reading issue it is really annoying can you help me please

[Anonymous]

Hi there

In the troubleshooting section of the HT-CT390 manual, it says:

Unfortunately it doesnt tell you how to resolve it - which indicates to me that there is no adjustment in the soundbars settings.

Saying that, have a look at the settings on your Bluray player, many do have an 'Auto Sync' or manual adjustment setting somewhere.

Cheers

[jamesrdr1990]

hi 

i already checked my blu ray i don't have a delay setting to change i pay really good money and it doesn't work in they why it should

[F_S_9100]

Hi 

My soundbar: Sony HT-CT390
My television: Sony Bravia KD-55XD8599

I also still have a very very irritating lipsync issue with my soundbar.
It happens randomly. Sometimes I can watch for a couple of days without 
any issue then suddenly, during a movie or watching television I'm
experiencing horrible lipsync issues.

Turning the soundbar off and on fixes the issue, but it ALWAYS comes back after a while.

Things I've tried already:
-Bought and tried 2 new high speed , ARC HDMI cables.
-Restarting the television.
-Resetting the soundbar(reset + power off)
-Using an optical cable
-Checking HDMI is set to CTRL , on TV and Soundbar
-Assuring the devices are synced in the Bravia menu of the TV.
(sending a sync signal to all the devices)

I've already contacted my store where I bought it and also I've contacted SONY support.
The store hasn't contacted me yet.

Sony support suggested to reset the soundbar and check if HDMI is set to CTRL and check the bravia sync menu and resetting the soundbar(All these things I had already done).
So they suggested to bring in the sound bar to a repair centre.

After checking all my devices to eliminate the culprit, 
I can safely pinpoint my finger to the Sony soundbar.
I hooked up an simple audio cable from the AUX from the soundbar to the AUX(headphone) of the television.
Result: the sound is lagging extremely. No need to wait to happen randomly.
With a simple audio cable connected I have evidence that the soundbar lags.
I mean who would have known that this could be possible right?
Connecting the AUX cable was like my last resort in order to keep the soundbar.

So yeah, I tried everything. From trying every setting to contacting Sony.
This is where it ends I guess?
I'm not going to bring my soundbar to the repair centr, because as I mentioned
before, the lipsync issue happens randomly.
So I will lose my soundbar for a couple of weeks and then get it back , only 
to hear that they can't reproduce the issue.

I have a couple of unanswered question for SONY:

-Seen as this soundbar out a while, can I pray for a firmware update for the soundbar or TV,
which elimates the lipsync issue?

-How can this happen? I bought 2 Sony products, thinking they will sync good together.

-Is this a major flaw in the product and did you release it anyway?

Below are a 'couple' of links to customer reviews who complain about this audio lag issue.
Are you guys investigating this or will you just ignore it?

https://community.sony.se/t5/portable-audio/lip-sync-issue-on-sony-ht-ct390-sound-bar/td-p/2259367

https://www.reddit.com/r/hometheater/comments/5sq40p/sony_htct390_sound_bar_sync_issues/

https://gathering.tweakers.net/forum/list_messages/1761087

https://community.sony.se/t5/portable-audio/lip-sync-issue-on-sony-ht-ct390-sound-bar/td-p/2259367

http://community.sony.com/t5/Home-Theater-Products/Ht-CT390-soundbar-audio-lag/m-p/632436

https://www.amazon.co.uk/gp/customer-reviews/R3RL8UH65QJY4M/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B01...

https://www.amazon.co.uk/gp/customer-reviews/R2VSIDZHT3O6JZ/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B01...

https://www.amazon.co.uk/gp/customer-reviews/R3PM4WKUFS3V19/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B01...

https://www.amazon.co.uk/gp/customer-reviews/R2292DYDI8R42J/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B01...

https://www.amazon.com/gp/customer-reviews/R11R5ZW9A10DS3/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B01D...

https://www.amazon.com/gp/customer-reviews/R19KWZRQ1CP445/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B01D...

https://www.amazon.com/gp/customer-reviews/R18VNGFI6S7QXW/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B01D...

https://www.amazon.de/gp/customer-reviews/RUL4FLN9YFPVU/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B01CDNE...

https://www.amazon.de/gp/customer-reviews/R37TXNWMZV3YLE/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B01CDN...



The reason why I wrote this rant, is because I'm getting really tired and irritated of watching 
random lipsync issue while watching television or a movie.
I mean I'm literally getting aggressive and mad.

[frustratedasfcuk]

I have a Ht ct290. I have tried all the steps you have and still the same issue. Sony have said they are working on a fix. But can’t tell me how long this update will take to create . So could be waiting a week, a month or years? Very poor. This sync issue is so frustrating.