There is an annoying whining noise coming from the sub-woofer whenever the unit is switched on. The fan speed increases when audio output from the TV is heard and during lulls in TV conversation the fan can clearly be heard spooling down as the speed decreases. I am on the second sub-woofer unit and Sony have ordered a third one as a replacement. To be honest I am not expecting this one to be much, if any, better than the first 2.
Clearly someone in the Sony organisation has missed the noisy fan issue or decided customers will have to put up with it.
The noise is distracting and totally unacceptable.
I took my HT-RT3 in to a local Sony repair dealer after Sony confirmed there was a fix available for the fan noise. The fix was done under warrantee which is good and the noise of the fan constantly spinning up and down is gone now. The fan is still running but at a constant low speed, I don't hear it any more which is nice. Unfortunate the product was this way to begin with however happy a fix was available.
Regards
And, what about the firmware version? I want to ask it on Spain. Thank you.
For an issue that seems to be sometimes recognised by SONY, I find it disingenuous that a company of the likes of SONY requires the customer to get the item over to the repair Centre. Currys finds it surprising this is the case. One expects a collection and return service with an apology. I’ll have to drive some 3 hrs to drop off another 3 to collect. SONY HELP!
I rang Sony up for the 3 time about this issue and only on this third call did they tell me there was a fix for the fan problem but said I would have to take it to a service centre to get it fixed and there would be a charge to do so but the they didn't know how much. This is totally disgraceful for a big company like Sony. Does anyone have any suggestions how we can fix the issue
For an issue that seems to be sometimes recognised by SONY, I find it disingenuous that a company of the likes of SONY requires the customer to get the item over to the repair Centre. Currys finds it surprising this is the case. One expects a collection and return service with an apology. I’ll have to drive some 3 hrs to drop off another 3 to collect. Case ref
Is the device out of warranty. If so, it must still be less than 6 years old? Consumer law and all that. Options; take to repair Centre to have firmware upgrade and fan changed. Or back to Store for a refund with evidence of other customers having same issue.
