Reader Mac software shows no text on buttons or anywhere

[Strangechilde]

Hi all, I hope someone can help. I have a problem with the Reader software for Mac. It displays no text: not on any buttons or inside dropdown menus (I can get you a screen grab if you like, but I've seen screen pictures of it operating normally: picture that, but with no text), and the toolbar menus are so sparse I can't operate it from there. Without the text cues I can't use the software, and so have no way of transferring purchased content to my PRS T1 (I'm in the UK, where the Reader Store has not yet launched-- I wanted to buy stuff from Waterstone's and transfer it over). I've looked around for solutions but found nothing relating to my problem. An online representative remotely took out the old files and reinstalled the software (I'd already done this, and did it again using MacKeeper's Wise Uninstaller for the old version, then reinstalled the same, most recent version again. No dice!). Has anyone else experienced this? Can it be fixed? Any ideas? I'm on a Macbook 13" running Os Lion 10.7.2. I think I have all the right components installed. Updater claims that everything is up to date. I'd be most grateful for any advice.

Message was edited by: Strangechilde

Message was edited by: Strangechilde

[Strangechilde]

THANK YOU KevinM2a. It worked!

My system would not let me disable Helvetica Neue, but disabling the Arial family seems to have done the trick. Thank you for your persistence!

[Thalamus.]

KevinM2a wrote:
Hi All,
The font cache (Step 6) fromThalmus didn't help for me. However the problem is solved. After persisting with Sony e-mail support with multiple unsuccessful solutions and multiple day waits between e-mails. (The last one was 11 days) they finally came through with the answer.
"With regard to the reader for PC issue on your MAC system. I would ask you to check the following fonts.
- Helvetica Neue.
- Arial & Arial Bold."
I had ancient versions of Arial and Arial Bold in my user account fonts folder which overrode the sytem ones. I've disabled these fonts and Sony Reader for Mac now works.
Kevin

Glad you have finally found a solution for your missing button text..:smileyhappy:

I was sent an email with the same solution, which I was asked to share with you, but I was unable to log in to the forum, so thanks Kevin for taking the time to post the solution for other menbers of the forum..:smileyhappy: