Join now - be part of our community!

Reached the limited number of times I can 'register' PRS-T1 with adobe ID.

SOLVED
profile.country.en_GB.title
Will_Waits
Visitor

Reached the limited number of times I can 'register' PRS-T1 with adobe ID.

Every time my Sony PRS-T1 resets, which is frequently of late,  I have to key in date and time settings, wi-fi settings, and adobe ID. It wont let me do the last part any more. The error message reads that "the device has reached the limited number of times Authorisation is possible. Please contact Sony Customer Support. (-1190)"

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.GB.title
Thalamus.
Champion

Hi  Will_Waits,

you are allowed to authorise your Reader on six different devices but as you've had to re-register your device so many times I suspect Adobe belives you have passed the maximum amount of allowed devices..

Have you tried contacting Adobe support via the Digital Editions page & explaining your problem - Contact Support – Digital Editions (this is the USA site so the hours are out but they do offer live chat..)

Failing that try opening a case via - Customer Support Portal

View solution in original post

1 REPLY 1
profile.country.GB.title
Thalamus.
Champion

Hi  Will_Waits,

you are allowed to authorise your Reader on six different devices but as you've had to re-register your device so many times I suspect Adobe belives you have passed the maximum amount of allowed devices..

Have you tried contacting Adobe support via the Digital Editions page & explaining your problem - Contact Support – Digital Editions (this is the USA site so the hours are out but they do offer live chat..)

Failing that try opening a case via - Customer Support Portal