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domacph60

My DCR-HC51E shows the bottom 1/2cm of the LED screen at the top. Looking through the viewfinder its fine.

When I recorded, the playback again shows the bottom part of the screen at the top.

Anyone able to help?

Thanks for reading my problem.

Anonymous

Hi there,

We are looking into this, and will get back to you as soon as possible.

Best wishes,

M

Drewde

Hi,

Is this still happening? Are you able to send a photo of what it looks like?

Thanks,

Drew

domacph60

Hi Drew, Yes it is still happening.

I disconnected the battery for a day, but the result was the same.

LED screen shows the bottom 1/2cm of the image at the top of the screen.

If I play the tape through the camcorder to a TV screen. the image is fine.Cu of LED screenNo tape - camera on

Drewde

Thanks for getting back to me. Can you please get in touch with the Sony support team. They'll be able to investigate further: http://bit.ly/2mpk3fQ

Let me know how you get on

domacph60

Yes Drew,

Got in touch over the phone and took me through:

Battery disconnect for 30 seconds, then

Factory reset.

Still the same, bottom part of screen at the top.

I tried another Factory reset later myself, with the same result - no change to the problem.

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