Share your experience!
My DCR-HC51E shows the bottom 1/2cm of the LED screen at the top. Looking through the viewfinder its fine.
When I recorded, the playback again shows the bottom part of the screen at the top.
Anyone able to help?
Thanks for reading my problem.
Hi there,
We are looking into this, and will get back to you as soon as possible.
Best wishes,
M
Hi,
Is this still happening? Are you able to send a photo of what it looks like?
Thanks,
Drew
Hi Drew, Yes it is still happening.
I disconnected the battery for a day, but the result was the same.
LED screen shows the bottom 1/2cm of the image at the top of the screen.
If I play the tape through the camcorder to a TV screen. the image is fine.
Thanks for getting back to me. Can you please get in touch with the Sony support team. They'll be able to investigate further: http://bit.ly/2mpk3fQ
Let me know how you get on
Yes Drew,
Got in touch over the phone and took me through:
Battery disconnect for 30 seconds, then
Factory reset.
Still the same, bottom part of screen at the top.
I tried another Factory reset later myself, with the same result - no change to the problem.