Sony z3 compact xperia back and home button not working

[User105]

I am using z3 for almost a year and dint have any issues. Since last two updates i am facing two problems.

1. The drop down notification menu does not displays properly when slided over from top to bottom

2. Back and home button works once in a blue moon. Previously they were working great. Now i will have to try for more than 25 times to make that happen or restart the device.

Please let me know if this is a software issue caused by the latest software release or is there a way to bring back the old version of software. Eventually i need a working software and not this piece of ugly software quality.

Please respond when this issue will be resolved.

[Shield]

1 week since i use my z3 compact in glove mode. Its quite strange that most of us got this problem with the last update and it makes u wonder if its software or hardware. I will wait anothet bit and take my phone to service if they don't come out with a fix..

[Stevegcr]

Hello Sony, hoping that you do read these messages, can someone therefore comment on this issue. Is a fix being worked on etc

[GiveMeBackmyZ3]

Please Sony any update on this ??

-it's general (hundreds of user affected (only the one reporting) )

-it's software related 99% (works in locked screen)

-multiple problems in one (notification bar not scrolling down, home, back, recent apps butons not working)

Fixes proposed seems to not work : SW repair

SERIOUSLY ? do i realy need to change this hundreds € but not 2 years-old phone, very good on other sides ?

[Odranis]

Same problem here short after I've installed the update (Build 23.5.A.1.291). Helped myself by installing an app called Handy Soft Keys. Otherwise the phone would be useless but the app is also just a makeshift. The glove mode is even more annoying.

I can't understand why Sony won't buy themselves some time by giving us a reasonable info like that they are aware of and working on that problem.

I think we can rule out a coincidence between the update and these button failures. I don't believe that a software update destroyed the hardware, but if that's the case, I would like Sony to tell us rather sooner than later.

[Shield]

The sad part is that i recived more help from the staff of one online game when i posted on forum than from a huge company as sony. 1 week of agony waiting for them to read the forum and tell us what to do with our z3 phones... Good luck guys i will take my phone in service while its still coverd by waranty

[Snaggle]

I am having the same issue with my 3 buttons on the bottom of the screen. It was fine until I did the last update....  The fact that Sony is not even addressing the problem is very unprofessional. Unfortunately, my warranty is up.

[mechanonZ]

This started for me a few weeks ago. Still no update? Sony conspiracy to make us but new phones. Should have learnt my lesson about buying Sony products. Burned every time. Bastards.

[Donjimmy]

I have the same problem as most. First i couldnt slide down to see notifications unless I turned phone to the side, and in this view my soft keys would not work. Now my soft keys do not work in any position. Phone is essentially unusable like this. FIX NOW SONY!

[burnyo123]

I found a proof that this is a hardware or a screen size definition error: I switched on developer mode and activated the "Show touches" option.

It is very accurate if I touch anywhere but the bottom part. If I touch the problematic part the pointer is ABOVE the touched area. I made a photo after I pulled my finger ON the buttons and the line is ABOVE the buttons so I think this side of the screen is dead or out of the screen area usable by the system so it could be a program error too.

[kamihanu]

The same situation here (after last update), the only way now is to use this glove mode!
Please SONY do something..
How many messages we have to leave here to make it important for you?