error 88001003 remote play

[geoff37]

hi,

i have a ps4 v2.0 and my xperia z3.

the playstation app work great and i can connect to psn but when i click on the remote play button, remote play app opening with this message : error 88001003.

I can't play on my z3...

any idea?

[Thommo]

This will happen if you have rooted your device or unlocked the bootloader or simply modified it in some way

[geoff37]

my phone is not rooted and the bootloader is locked.

no change...:smileyconfused:

[Thommo]

Try contacting Xperia care and see if they have more detailed info on this error code http://www.sonymobile.com/global-en/support/contact-us/

[Learoy1]

I have the exact same problem. I'm using a z3 tablet compact (really nice) and when I use remote play I get error code 88001003.

I contacted the support that thommo (thanks)  recommended and I got absolutely  nowhere.  I've posted the correspondence  below.  Maybe it's just me but I got the impression  he didn't have a clue how to help,  wasn't interested and couldn't wait to end the chat.  

You have now been connected to an agent. 
Scott: Hi Lea, thank you for contacting Sony Xperia UK Chat Support. My name is Scott, please could I take your full name and email address? 
Lea: Lea blah
Lea: blah@blah.com 
Scott: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on? 
Lea: Oh and hi 
Scott: Please could you confirm which model of phone you have and which network it is on? 
Lea: It's the z3 tablet compact, not the phone sorry. No network provider 
Scott: Thank you for providing me with this information, with regards to the query you posted.. 
Scott: I am sorry to hear that Lea. 
Scott: Does it say what the error code is? 
Lea: 88001003 
Scott: No other information no? 
Lea: That's it. 
Scott: I am sorry to hear that. 
Scott: How are you connecting it up? 
Lea: I can connect to the ps4 using playstation app but not remote play app 
Scott: I do apologise. 
Scott: It may be the case you need to clear the cache and clear the data of the application. 
Scott: To do this go to Settings>Apps>All>Name of app>Clear cache and clear data. 
Scott: I hope the information I have given answers your query. Is there anything else I can help you with? 
Lea: I'll give it a go 
Scott: Is there anything else I can help you with? 
Lea: Nope no joy 
Scott: I'd recommend that you try repairing the software on your handset to see if this helps. Do you have PC Companion installed on your PC? 
Lea: Nope, the tablets brand spanking new, not too impressed if it needs repairing already 
Scott: Its a repair on the software, it would not be getting sent off or anything Lea. 
Scott: I do apologise for this. 
Lea: OK, 
Scott: Is there anything else I can help you with? 
Lea: How do I get a refund? 
Scott: Where did you buy it from? 
Lea: Sony 
Scott: You can call us on 03705 237 237 and we can speak to the estore for you. 
Lea: OK thanks. 
Scott: Thank you for using the Sony Xperia UK Chat support, have a nice day.  
 

If anyone else out there knows how to sort this please post a solution.  I've Google all over but no luck
 

[Learoy1]

Oh,  just to clarify,  tablet is not rooted or bootloader unlocked. 

[geoff37 · Accepted solution]

i have resolved my problem.

Before my z3, i had a z1 rooted.

I have transfered all my apps to the z3 in particular super su.

my z3 isn't rooted but super su was installed ! and it's him who caused the error 88001003.

i have desinstaled supersu and now remote play work great !

thanks

[FiSHNuTZ]

Not rooted or unlocked, but I did have Superuser installed.  Uninstalled this and Remote Play now works on my Z3.

Good call!

[Learoy1]

Geoff, you sexy beast. Thank you, resolved my problem. you the man.

[rigo2323]

I know this was solved but heads up so far I havent heard of any z3 that can be rooted or bootloader unlocked. Infact Verizon has had the z3v made to not be unlockable. I have read all mobile companies have an unlockable version unless you bought direct from Playstation. The z3v is also a z2 shell with z3 guts!!!