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bengrendon

I ordered a Tablet Z2 on the 25th of March and I was told on the website that it would be delivered the next day. I have since spoken to CS and they told me it should be shipping today but as the Store is down for maintanence I am unae to check on my order status. I have tried repeatedly to call the call centre for an update and I cannot get through. I emailed the customer support team and they have told me that they cannot give me any more info. All I want to know is if my device is going to be on its way or if I am going to have to wait longer. I am seriously close to cancelling the order and ordering it From John Lewis who have stock and are shipping it next day. Please can someone help me.

jumpsuit

Hi there and welcome to the Community

I think the quickest option for you to get info is to carry on trying to phone and / or send more emails detailing exactly what you want to know.

Not ideal I know, but keep trying

flipside101

Hi did you order the free dock with it, if so i was told this is what held up my order

jumpsuit

Thanks flipside101, although another member in a different thread who contacted Sony to try and split the dock and tablet order was told that 'splitting' would make the order take longer

I think any members still concerned about delays are best contacting Customer Services and letting us know if they have any different results just to try and nail this

flipside101

Hi Jumpsuit,

My tablet turned up two days later , the only issue i have now is getting the dock but that is with CS to sort out. Now i admit i may have been lucky as i was on the "reserved list" but as it was teh dock holding up teh order it seems to make sense to me.