sony xperia tablet update

[lambie001]

I have recently updated my Sony xperia tablet to the new lollipop version. Since doing this every time I want to watch a movie through my play store account it constantly freezes. Help!!!

[Phy]

It has been suggested to reinstall Lollipop with Sony PC Companion

http://www.sonymobile.com/gb/tools/pc-companion/

[Uliwooly]

@lambie001

Do you have an antivirus ? 

how fast is your data or wifi connection?

[Jake-SonyXperia · Accepted solution]

Hi lambie001,

Welcome to the community,

You could also try clearing the Play Movies application and Play Store app.

Menu > Settings > Apps > All > Google Play Store/Play Movies > Clear Data.

Try from this point and then follow any other instructions supplied here if you continue to have problems.

[lambie001]

Will I loose all the films and programmes I've paid for? Sorry not a techie!!

[lambie001]

Have done the pc companion thing and still not working. It always worked in the past and I've never had streaming issue before :0(

[lambie001]

Cleared data....still not working 😞

[Uliwooly]

@lambie001

You will not lose anything, you will have to redownload the apps 

[Uliwooly]

@lambie001

how fast is your connection? 

[lambie001]

@uliwooly

Connection is good and have never had a problem in the past. Only since my upgrade.

In fact now I seem to be able to watch films as long as i haven't downloaded them and as long as the WiFi signal doesn't dip.

Thanks folks for your help so far though. 😊