I purchased their latest Sony XD9305 tv in mid March and the tv completely fail three weeks ago. (that's in total five months of very sparce use)........ Sony sub-contract their repairs and on the first visit (by the way they only offer a day timeslot) they merely took a photo of the reciept and its serial number and stated it had failed due to a auto-software update which had crashed the motherboard. I have since waited three weeks and finally they return to fit the new board. (this was after many calls chasing the repair). You guessed it, the new board didnt fix the problem. Now my TV's gone away for what Sony say will be a week and half. In my opinion although the product is good whilst working its not fit for purpure. Sony will not replace the TV with a new one and I have had to have three days off work so far......Not impressed, no customer service from Sony or support and they don't deserve praise if this is how they treat their loyal customers.