Hello 

I've got the message: TURN POWER OFF THEN ON on the screen of my powershot DSC-RX100. 

So far I have tried:

turning power off (waiting 1 minute) and turning power on.

changing SD cards over

taking battery out (waiting 1 minute before replacing)

connecting to pc and upgrading the software on the camera. 

all to no avail. The camera is useless as I can't take any photos or look at anything on the SD card or any of the menu settings. The lens seems to not close properly either when switching off. I have contacted Sony (twice now) with, so far, no response and have tired to find a repair place near me but the map on the sony website doesn't seem to display any where that does repairs (guessing this part of the site isn't working?) 

can anyone help? Much appreciated as this was a gift from a few years back and my partner isn't very impressed that it's not working so the longer this isn't rectified the more I'm in the dog house! 

Thank you!