I have purchased a new PC running Windows 7.  I've loaded Reader for PC and this shows 'Disconnected on the PC but the reader the reader show 'USB connected'.

When I bring up Reader Library a message shows 'Unable to process update check due to a configuration error. Please check network firewall settings or try again at a later time.'

Are these two things interrelated and how do I get my reader talking.  I've spent two frustrating days trying.  At 78 I'm only fairly computer literate.  The reader was bought for me soon after it was launched so I'm wondering if it's compatible.

Any help will be gratefully received.