another Sony MDR 1000X Bracket breaking

[jamacki73]

Hi all

I've seen this on the forum previously. A great pair of these great headphones and although I have been thoroughly impressed with the sound, somewhat disappointed that a £300+ set of headphones has such a weak bracket on the hinge and has started to break, as others have noticed.

I have now read many issues online where there is a design flaw in the headphones where too much pressure can cause the bracket to break, so I am extremely disappointed. 

any advice? 

I'm not sure who to contact,

[IamNic]

Hi @jamacki73,

would you please supply your serial-number via PM?

Also is it possible that you upload an image of the broken headphones?

I will then forward the information to the support.

- Nic

[IamNic]

Hello @jamacki73,

I forwarded the info to the support and will get back to you.

- Nic

[jamacki73]

hello @IamNic,

thanks for the blindingly fast response.

I've sent a PM and added pics here too.

Jim

[IamNic]

---

@jamacki73 schrieb:

thanks for the blindingly fast response.

---

You were just lucky that I was online 

- Nic

[jamacki73]

haha, thanks again Nic.

I'll let you know how I got on once Sony CS get back to me.

[IamNic]

Hi @jamacki73,

the support told me the following:

the serial number is one of the affected ones.

He can use the following link to send it: http://bit.ly/2byAqx1.

Please keep your proof of purchase (invoice) at hand to attach. - Nic

[jamacki73]

Hi there Nic, thanks for that.

Did they give you a reference number the service centre is asking for one for the case?

Not sure if that's right?

James

[IamNic]

Hi @jamacki73,

no, I did not receive a reference number.

- Nic

[jamacki73]

Okay thanks for checking and your help, I've sent them away now so hope I've provided enough info