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help with sony laptop

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sebmalde
New

help with sony laptop

Hi I have a old sony laptop that will not boot. when i try to do recovery after a while it comes with a list of files . once i chose the dat files to back up to sd drive it starts rescue and then says error occurs when rescuing data and ends. any one can help?

 

3 REPLIES 3
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Joe_Dohn
Specialist

Can you share the model number of your laptop and possibly an unlisted YouTube video of what you're describing so we have a better idea of what's going on?

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sebmalde
New

model number is sony vaio pcg71511m
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Joe_Dohn
Specialist

I couldn't find a support page for that model. Can you double-check you have the correct one?