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Sky wifi won't connect to Sony tv KDL 49WD756

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lynchp4
New

Sky wifi won't connect to Sony tv KDL 49WD756

I've been trying to connect to the wifi for hours but failing

I can find my sky on the list, put in the EPA code and then connect

then is says

 Wireless device on tv - found

local access - failed

internet access - failed

ive Restarted factory settings, plugged out the tv and the sky q router, tried scanning and pushing Wps button

its not the first time it's happened but this time I just can't fix it. The wifi is working fine on my mobile and the other Tvs - it's always just this tv! Is it faulty? I only have it a few months

1 REPLY 1
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cass_n
Community Team

Hi @lynchp4 and welcome to the community,

 

Thanks for the info.  I recommend getting in touch with Support so that they can assist you with this issue (details here).

 

Cheers,
Cass