Ghosting

[DC1956]

Help !!!

I have a Sony Bravia KD 65A1 / 55A1 

we used to listen to Radio 2 on the TV & one day noticed the logo of radio 2 still on screen in the background while watching normal tv. 

anyone know how to get this off the screen !!!

[royabrown2]

@DC1956 

What you have is the dreaded OLED screen burn-in, caused by frequently watching something with a stationary logo or logos.

There are things like this:-

https://www.asurion.com/connect/tech-tips/oled-burn-in-how-to-avoid-and-fix-tv-and-phone-screen-burn...

that claim to help, but one of their options, I note, is buy a new TV…. 😢

[Piscie]

Hey @ DC1956,

Make sure your TV is up to date, it might sort this out. The latest version is available here.

I hope that works.

[royabrown2]

@Piscie 

Sony have put a fix for OLED screen burn-in in the latest software release?

That would be really something….

[HannahEd01]

Hey royabrown2, there's no intended fix, however, updating the software is a 101 step to resolve any issues.

[royabrown2]

@HannahEd01 

And a Factory Reset is a 201 step; but neither is going to have any effect on a physically damaged screen.

Or do you think that perhaps the screen isn’t physically damaged?

[Piscie]

@royabrown2 It depends on the image burn. If the factory reset doesn't help. I assume you should contact Sony reps to check if it can be covered under the warranty or not.

[DC1956]

The image is of the BBC Radio2 logo. Sometimes not noticeable, but on some backgrounds it’s so clear. I’m trying to locate on here if it’s covered with my 5 year guarantee. 

[Anonymous]

Did you try to reach Sony reps, they should know better as this is their product.