Hi Ben and rest,
I had a word with the engineers in Japan last week at IFA. They confirmed being able to reproduce the fault on certain devices at the lab. The ticket to correct the fault is opened and the fix for the fault will be included with the next firmware release.
Hopefully this will be welcomed news for our community members too.
@grolschie: It’s not that support doesn’t care, but very often due to whatever reason a deadlock is reached with customers and they don’t have the means to offer you what you ask for. As an example I have read your comments complaining about why the receiver is at fault not enabling the height channels for DTS:X. The correct answer and one that customer service is not in the position to give you, is that you need to inform yourself on the design specifications outlined by the DTS group. There is not such spec for height channels by DTS:X. Height channels are solely a patented spec by Dolby. So at the end of the day it is a matter of managing expectations and properly informing the customer.
Cheers,
Dutchice
