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STR-DN 1080 - Calibration setting not stored

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phil_merge
Member

STR-DN 1080 - Calibration setting not stored

Hi,

After performing the auto speaker calibration and selecting a setting ("Full Flat" for example), this setting is not stored. 

When I switch the receiver off and on again, the speaker calibration setting is ignored, although it still says "Full Flat" in the menu. The sound is as if it was set to "Off".

I need to manually set the setting to "Off" and to "Full flat" to hear the correct speaker calibration.

Thanks for your help!

Phil

193 REPLIES 193
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Beeper85
Member

@dutchice yes, but I haven't yet heard from Sony since you escalated the case number...

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dutchice
Expert

Hi @Beeper85,

 

Regarding specific questions about cases, please refer to private messsaging.

 

Cheers,

Dutchice

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Beeper85
Member

All

 

My receiver has been sent off by my retailer now to the service centre.  Enclosed with the unit was a link to this thread in the hope the centre takes the time to understand the issue and doesn’t simply see that the unit ‘says’ the setting is applied, when it is not in reality (I.e. they will need to actually listen).

 

I’m not holding my breath as unless the centre is going to be ‘tweaking’ code, I can’t see them fixing this.

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Beeper85
Member

Latest update

 

I can see, from tracking the repair that the following parts have been ordered:

 

DIGITAL PCB BOARD STRDN1080

POWER TRANSFORMER STR-DN1080

 

Doesn't look like the parts are expected for another two weeks... 

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grolschie
Contributor

Hopefully it's not just a 'let's just replace parts and pray that it fixes it' kind of solution.

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grolschie
Contributor

Any news from Sony? Or the German forums? Did anyone contact WhatHiFi in the end?

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Beeper85
Member

Nothing.

Unit still shown as 'in workshop'.

I have asked that it be properly listened to taking account of the comments
in this thread when work completed to see if issue is fixed. Though I
can't see a third party repair centre wiring it up, calibrating, and then
measuring the settings... We shall see.

If it comes back and it isn't fixed I will push with media outlets and try
Sony again.

Shame we never heard back about the other individuals investigating this
from Sony's side in this thread...
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grolschie
Contributor


@Beeper85 wrote:
Shame we never heard back about the other individuals investigating this
from Sony's side in this thread...

Why am I not surprised?! It hardly takes weeks to replicate the test. Hmmm... 🤔

 

 

Thanks for the update and for persisting.

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Beeper85
Member

The latest:

 

It is still waiting for the new main PCB and transformer, and they don’t have an ETA...

 

😑 

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r9800pro
Member

That thread got me concerned and I went ahead to check my STR-DN 1080 UK version.

Luckily, calibration is stored fine for me and works well after standby or a complete shutdown of the AVR.

I think this excludes the possibility of a universal fault with the model but it still can mean there was a bad batch or something. 

I think changing the PCB and transformer might actually fix the issue for the OP.