KD65AG9 & Onkyo NR 696 dolby digital sound occasionally stopping

[gbacso]

I have my KD65 AG9 connected with Sony's high-speed HDMI connected to an Onkyo NR696 receiver through ARC. 

When I watch a movie from an external USB HDD, sometimes the sound disappears. E.g. last night it worked well for first ~1,5 hour, then disappeared every 10 mins. If the sounds disappears, i can get it back by (i)  turning receiver on/off first (ii) rewinding/forwarding the movie, so it reloads. The sound is set on passthrough, and the receiver rightfully plays it back as Dolby Digital or DTS depending on the source.

Both devices are updated to latest firmware.

Anyone experienced this? Ideas how to resolve? would hope that Sony's top model is not exposed to a continuous restart...

thanks!

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

I'd recommend getting in touch with the Sony Support team here for further help.

Best wishes,

Sean 

[gbacso]

Sean, do you have a way to make them also answer? I wrote right after your suggestion, still no answer. 

thanks

G.

[Sonyvores]

It seems like people who updates their AG9 have trouble with eARC... for now use optical until Sony fixes it