ITV Hub

[JerWhe55]

I have a 2yr old Bravia ATV3 4KHD and been having problems watching catch up tv, everytime i want to watch a program on itv hub i choose the program and press enter ,all i get is a blank screen all other catch up channels work.

I have done the quick reset and full factory reset and exactly the same.

Been experiencing this now for a few months and not sure if its anything to do with the new itvx or not!

Any thoughts would be welcome thanks

[Piscie]

Hey @JerWhe55, so what is your TV model? and what is the method of getting channels on your TV? Aerial, satellite cable or setup box? 

[JerWhe55]

Hi

Its KD49XG8396

and connected digital via ethernet cable.

Sony have told me my tv will never be itvx compatiable abit annoyed as its only 2 yrs old

They have told me to restore to factory settings which i have but still the same, just goes to a black screen when you press pkay to a program you want to watch.

[HannahEd01]

Hi JerWhe55, what's the current software version? The below link show you how to know and how to update if it's not the same version. Compare version, don't just settle for "It's up-to-date" message, as it's not always accurate: 

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xg83xx_x85xxg-series-kd-43-49-/kd-49xg839...

Also, try connecting to a personal hotspot from your phone. 

Let me know how it goes, 

Regards,

Hannah