Imaging Edge Desktop and Ventura - Unable to Connect

[thomasp666]

Has anyone else tried Imaging Edge Desktop and Ventura? I upgraded to the latest Mac OS, and everything is working perfectly except for this software. Just wondered if anyone else has had the same issue ie: The Camera won't connect. 

I am certain it's Ventura causing the issue, but no harm in validating that with the community. 

thanks for any help here. 

[SkyNet404]

Based on everyone's comments I guess there's no update yet to make it compatible with Ventura, shame. 

[ColseCreative]

Hi can you explain your work around please? Thanks 

[ColseCreative]

Can you please explain your solution please!

[PaulMerki]

Hallo
The annoying thing is, da CaptureOne perfectly works with Ventura. I had a shooting and had to use the trail version of CaptureOne. Let's hope, the next Mac OS Update will fix this. But Sony is not very good in Software. I also don't understand, why Lightroom cannot make tethered connections with the Sony cams. 

[KingstonJW]

Sony's support escalation team in Florida sent me a video today demonstrating a connection of an ILCE-9 with Imaging Edge on an M1 Mac OS 13.0.1... yet I am still unable to do this with my own A9. The only obvious difference is that I have an M1 Max. Sony support suggested there might be a security setting in Ventura blocking the connection and to call Apple. 

[ColseCreative]

I maybe have found a solution, so be interested to see if it works for people!

https://www.youtube.com/shorts/vxUN2nprWPo

[amar-b]

Same issue here

[graysd]

I have another potential workaround that's working for me where none of the others above were:

Before attempting to connect to the camera (from Imaging Edge Desktop, Zoom, Teams etc), force stop the ptpcamerad process. In my case, this system daemon appeared to be using the camera and preventing other apps connecting. The steps to do this are:

• Start Activity Monitor, either via typing it into Spotlight, or going to Applications / Utilities
• From the CPU tab, type ptpcamerad into the search box
• Now have the app you want use with the camera ready to connect. For example, in the case of Imaging Edge Desktop Remove, have the USB devices list visible
• From Activity Monitor, hit the (X) button and choose Force Stop
• Now quickly switch to the camera app and connect to the camera

With luck, the app can now connect. And, on my machine, so long as the camera remains on, apps can reconnect to it without needing to do the same trick every time. The OS appears to restart the ptpcamerad process within a second or two. I'm not sure what impact killing this process might have on other apps so do this at your own risk!

[tripodtripod]

This solved it for me! Thank you so much... now to that Zoom meeting

[drnickg]

I just had the same problem and after some testing I think I found a workaround.

First I installed https://github.com/dognotdog/ptpwebcam which is able to access the camera without any problems. (It should already make it available for some apps, but because some codesigning issues it doesnt work for some apps without modifying the app itself.)

Then I killed the ptpcamera process as described in a post before and suddenly my camera started to work through Imaging Edge.

I hope that this helps some, its a shame that this is not fixed by now.