ear buds

[tinkerbell7]

So ear buds damaged need new ones contacted support they asked me Size and Colour witch I gave they come back and say contact Supplier as they are under Guarantee is it Not Sony position to do this this is not petty they cost me 100s of pounds 

[jumpsuit]

Hi @tinkerbell7 

Which model do you have?

Did you damage the earbuds or are they faulty?

Have you contacted the Supplier yet? Customers normally return

items to where they purchased them from for an exchange.

[tinkerbell7]

Hi   

           WF-1000XM4 ear buds faulty not contacted supplier think that is Sonys department 

[jumpsuit]

When you say 'think that is Sony's department' do you mean you purchased them from Sony

or you think they should contact the shop / website you got them from on your behalf?

If its the latter then this is not the case.

Where did you purchase them?

[tinkerbell7]

Purchased from Amazon so is it amazon that  I deal with

[jumpsuit · Accepted solution]

Thanks for the info, yes its Amazon you need to contact.

[SkyNet404 · Accepted solution]

Yea it sucks but you will either buy them using the part number Sony gave you, or contact Amazon and ask them to send you ones, or cover the cost I guess.