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Phone turns off by itself

Gatuno1
Visitor

Phone turns off by itself

Translation via Google Translate:

Hello, my phone goes off without warning and I have to turn it on several times a day, how can I solve this problem?

Hola, mi teléfono se apaga sin previo aviso y tengo que encenderlo varias veces al día, como puedo solucionar este problema? 

2 REPLIES 2
profile.country.US.title
Qatrium
Expert

@Gatuno1

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

Did you drop your phone or expose it to water recently?

If not, start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

Jonas
Master

Hi @Gatuno1, sorry to hear about this. Slightly_frowning_Face

In addition to the excellent troubleshooting that @Quester recommended, you can try removing both the SIM and/or SD card(s) from the device as a defect/faulty SD or SIM card can cause the device to restart.

Let us know how it goes! Slightly_smiling_Face