Join now - be part of our community!

if I m calling some one the mobile screen is automaticly off and I m not disonnect any call in run.

atk
Visitor

if I m calling some one the mobile screen is automaticly off and I m not disonnect any call in run.

Plz help sony

3 REPLIES 3
ChloeS
Contributor

Hi @atk

Welcome to the community Slightly_smiling_Face

Just to clarify, when you are on an active call the screen remains black and you are unable to end the call is that correct?

Let me know Slightly_smiling_Face

НСА
Visitor

Translation via Google Translate:

Hello. After making a call, the smartphone screen goes out and I can not do anything. Including I can not reset the call. How can I fix my problem?

Здравствуйте. После совершения звонка, экран смартфона гаснет и я не могу производить ни каких действий. В том числе не могу сбросить вызов. Как можно исправить мою проблему? 

profile.country.US.title
Qatrium
Expert

@НСА

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

Do you have a screen protector installed?