ear phone and Xperia E1 dual lost the compatibility

[kohli_nikhil]

I have a Philips ear phone, when I brought the Ear phone it was working fine with Xperia E1 dual phone. But suddenly after 7 months, it lost the compatability with E1 dual phone. I have checked the ear phone with other phones it is working fine and I have also tested my phone's headset plug it is working fine with other ear phones.

Can you please help me to get out of this?

[Qatrium]

@kohli_nikhil

Try refreshing your Smart Connect app:

- Go to Settings -> Apps -> Smart Connect -> Force stop, Uninstall updates, then go to Storage -> Clear data and restart your phone.
- Go to your Play Store and update Smart Connect again.

[kohli_nikhil]

I did what you suggested but that didn't worked still the issue persist

[Qatrium]

@kohli_nikhil

Go to Settings -> Sound -> ClearAudio+ -> try with it enabled once and another time when disabled.

Next, go to Settings -> Sound -> Do you have "Accessory settings"? If yes, also try with it enable once and another time when disabled.

[kohli_nikhil]

Still not working  I have tried Clearaudio+ once with enable and other time with disable