windows 7 computer unable to recognise DCR HC51E camcorder

[jueddle]

We have just upgraded to a windows 7 computer and it has successfully installed the drivers for our camcorder but when we plug in the camcorder it just says - unknown device. We are therefore unable to transfer the videos to the computer! Any suggestions please?

[Mick2011 · Accepted solution]

Hi jueddle, welcome to the Sony Forums

The driver may have installed properly but it will be out of date as regards the Windows 7 platform. USB camcorder drivers are no longer being developed for new operating systems due to the changes in the way the terminals are configured.

The camera will need to be connected via its DV-out (i.LINK) port; if your PC has a firewire port, or you're able to fit a firewire card, it provides a fast and reliable connection.

Other options for connecting direct to PC are outlined in this thread: https://www.sony.co.uk/discussions/message/1265675#1265675

Cheers

Mick