Share your experience!
Hi!
I got a new handycam (HDR-CX250e, but I guess that doesn't matter in this question).
I'm having troubles installing Playmemories home. First, I tried to install it from the exe-file in the camera, but it didn't work. I also tried to download the latest version but I got the same error message that the installation of 'pmb.msi' failed.
I have Windows Vista, Service pack 1.
Does anyone know what I could try to make it work?
Hello sss_84 - Welcome to the Sony Forums
I am aware of occasional issues when trying to install this on a 64-bit version of Windows - is your copy of Vista 32-bit or 64-bit?
Thanks,
Simon
Hi Simon!
It's 32-bit
//Steph
Hello again
One more thing - I wanted to check that you are downloading this version of the software:
http://www.sony.co.uk/support/en/product/HDR-CX250E/downloads/pm_home
Thanks,
Simon
Hi
Yes, that's the version! I tried it again now t o be sure but with the same result
//Steph
Hello again
Thanks for getting back to me. I will have to escalate this to technical support at Sony to see if we can get any possible solutions from them. Would it be possible for you to take a screenshot of the moment that the error occurs and the error message? If you can paste it into this forum message, I can then raise it with technical support.
Let me know if you get any problems attaching it to this forum thread.
Thanks,
Simon
Hi!
Thank you for all the help Simon : )
Here is the screenshot!
//Steph
I am having the same problem with my new ( soon to be returned ) Handycam 380.
Same error, same screen shot, same problem.
I am leaving for Europe in 4 days. If I get no reply/help from SONY I shall return this camera to the retailer.
BTW your registration page has no provision for 'country' being USA: which is where this post is from.
I'm having the same problem. Is there a solution ?? I have been speaking with someone in the support office but they have yet to do anything of any use. It's vey frustrating, I don't want to buy a new laptop
Hi "bigblues".
But, is there a specific error?
Have you:
- try to download directly from Sony’s site? Sony - HDR-CX250E - Downloads Play Memories Home
- control the system requirements?
- got a Vaio PC or connected a Sony camcorder or camera when prompted?
If all these are ok, try this:
Download and save the executable file.
Then right click on file and select the option “Troubleshoot Compatibility”
Non mi aspetto nulla. Non temo nulla. Sono libero. - I hope for nothing. I fear nothing. I am free. (N.K.) |