HDR-GW55 USB communication failure with Win XP SP3 pc

[HDR-GW55]

My new HDR-GW55E is not reckognised by my PC (Win XP - SP3 - updated). Whereas it can work with my laptop (Win 7) Any suggestion nhow I can let the pc and the camera communicate? (I tried to go through all the setup option without success)

[cmosse]

have you installed the playmemories lite software which is integrated in the GW55?

Note that you have to set the USB LUN settings (on the camcorder) to Multi in order to be able to install the PlayMemories software.

[HDR-GW55]

Thanks,

I was unable to upload the app. (Playmemories) to my PC as there was no com. via usb. I tried to download and instalit from Sony website, but for comleting the installation the system required the camcorder again - so failed this way too. My PC says that the usb device cannot be reckognised - nevertheless no popup for driver update by Win...

[blaireau_photo]

Hello HDR-GW55 - Welcome to the Sony Forums

On the XP computer, is the XP installation a 32-bit or a 64-bit operating system? The reason that I ask is that I am aware of occasional issues with 64-bit systems. Is the Windows 7 system 32-bit?

Thanks,

Simon

[HDR-GW55]

Hi Simon,

"unfortunately" there is a 32 bit XP OS. on that PC. Interesting that the system does not offer any action/solution.

thanks

Janos

[blaireau_photo · Accepted solution]

Hello again

Have you tried connecting the camcorder to a different USB socket on the XP machine?

Simon

[HDR-GW55]

Thanks Simon,

your hint was perfect!

have a pleasant Easter

Janos

[blaireau_photo]

Hello again Janos

Glad that worked for you - USB ports are a mystery sometimes!

Simon