Youtube and Google Play don't connect

[arvendal]

Hi,

A problem occurred today on my KD-55AF8. The Internet connection via ethernet is working, Netflix and some other streaming services works as usual, even so the internal browser has connected to the Internet. BUT: the apps Youtube and Google Play display a connection error message. These apps worked recently.

The TV is connected via a network switch and a router to a fiber converter.

Any help is appreciated.

Best regards 

[EdwinaU]

Hi Arvendal,

Welcome to the community. 

You can try the troubleshooting steps here and/or here and let us know how you get on.

Best wishes,

Ed

[arvendal]

Thanks for the reply. I'll try your suggested solutions when the problem appears again. It's not always occurring.

I did change my cable connections though, so the AF8 does not use the switch but has a direct cable connection to the router (I have several different electronic things that need cable internet and so few RJ-45 on the wall...). I have a feeling that this will improve performance.

If the problem occurs again, I'll get back with the result of the suggested solutions. 

Best regards