TV remote skips 3 Sky options when using navigation buttons

[Jawboy]

Hi there,

Some help required please.

I have set up my TV remote to control my Sky box but when I use the UP navigation button the Sky banner scrolls 3 channels instead of 1.

I can't find any settings to adjust this.

Any ideas?

[Owen_G]

Hi Jawboy,

We'd recommend getting in touch with Sky customer support, as they'll be best placed to advise you here: http://bit.ly/2uvGsrb. Please let us know if there's anything else we can help you with.

Thanks,

Owen