KDL-55W755C no audio from Netflix and Amazon prime apps

[HamsterTV]

I have the audio routed via toslink to my Denon stereo. With the Netflix app if the program has 5.1 audio I get no sound, if I pause the program I can change the settings from English [Original] (5.1) to English [Original] and then I get sound – however this does not “stick” and I have to make this change for every program (even if the show automatically rolls on to the next episode of a series). With the Amazon app I get no sound at all for 5.1 audio shows.

I have tried the same apps via a borrowed firestick and the audio works fine on all programs.

Any ideas of a solution?

Thanks!

[Sean_Mc]

Hi HamsterTV,

That must be very frustrating.

I would suggest checking for the latest firmware & software updates for your TV and see if this resolves this issue.  You can find more details on how to do this here.

Best wishes,

Sean Mc

[HamsterTV]

Hi,

Thanks for reply. Yes I'm on the latest software - had an automatic major update last week. The problem was with the old version as well as the new - I was hoping the update would fix it. I'm now on Version 7.0 Kernel version 3.10.79 Software version PKG5.381.0167EUA.

Cheers

[Pascale_F · Accepted solution]

Hi HamsterTV,

You could try performing a reset or a Factory Data Reset on your Android TV.

Do let us know how you get on. 

Thanks, 

Pascale_F

[HamsterTV · Accepted solution]

Finally got round to trying a factory reset and this seems to have sorted out the problem. Interestingly the 5.1 option is no longer present within the Netflix app - I wonder how it got stuck there in the first place. 

Anyway, thanks for the help! 

[R0331E]

Thank you.

Finally, I can enjoy in 5.1 surround, I have tried so many things you would not believe!