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KD-49XE8396 Volume control
I have the following Sony Bravia tv
KD-49XE8396
since 2017 and recently after an android software update the remote seems to act a lot differently than before. It is not the battery’s I have changed them but some times it doesn’t react when I press it then it takes the volume up very high or low very annoying will this be fixed in a later software update or do I need a new remote?
Thanks in advance.
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Hi Steve,
Welcome to the Sony Community.
Have you tried a reset on your TV which should resolve this issue. You can see more details on how to perform this here.
Let me know how you get on.
Best wishes,
Sean
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Hi Sean
Thanks for the reply unfortunately it is still the same after a factory reset. I have also tried new batteries, I think the fault seems to be more with the remote. Do you have a link where I could buy a replacement I have had the tv almost two years now, and I expect its probably not covered by the warranty now.
Steve
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Hi Residentsteve,
Did you try changing the remote control batteries?
Cheers,
The_Black_Rose
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He says he has, in the post you were replying to.
But we have only his word for that, of course.... 😜
My favourite bedtime reading is a Sony product manual…
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A simple way to check an infrared remote is to point it to a smartphone camera....
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Hi Royabrown2,
Apologies! I think I've missed that part. I'd say do a remote control camera test then as suggested by rooobb to know if that's the remote or the software of the TV.
The steps are available here: https://www.sony.co.uk/electronics/support/articles/00025283
Cheers,
The_Black_Rose