Firmware update to v6.4048

[emsir64]

Hi,

This update has slowed  down my  X90J and other problems

When i hit Quick settings, screen  goes back to Home.....Annoying.

Before update it did the right thing  - go to settings

When I change channels - it shows a circling ring until channel shows up. Before update it did not even show anything but changed channel real quick.

Please correct this Sony! 

[fatboyz62]

Exactly the same here.

[Piscie]

Hey @emsir64,

I assume a factory reset will sort this out. Have you tried that?

[peluton]

after the goods reset, the problem still persists and I also observe the occasional checkering of the image when watching the Hd channel.

[emsir64]

The easiest answer is not always the right one. If you knew how many times I got this answer-----factory reset.

If Sony support ......or you, don't have anything else. Please don't waste my time. You can't solve every problem by saying do a factory reset.

I did not invest a lot of money on a TV just to sit and do factory reset. If I experience a problem, I am serious about it. So don't play a smart boy. 

If you have a valid solution, please let me know. 

Maybe an updated firmware?  

[royabrown2]

@emsir64 

Those who don’t suggest a Factory Reset invariably suggest installing the latest update.

But when the thread is about problems with the latest update, then what? Hair of the dog that bit you?

There are problems that a Factory Reset will solve, and there are problems that only a firmware update will solve. But such may bring further problems of its own, as above.

If Sony made cars, they would be 1970 Lotuses. Beautiful to look at, but flakier than a Cadbury’s chocolate bar 😢

[emsir64]

No one bites me.....and Factory reset is standard answer when contacting Sony support, and now here. How many factory reset does it take to solve problems with a firmware that is poor made and not tested before release? 

Factory reset have never solved anything for anyone. It's just a way to let people think it's a solution, but it's not.

If only Sony  could make firmware that really solved issues, instead of going backward and create more problems, it would be much better. But they don't. So their universal answer to the problem is Factory reset. 

[spannerzone]

Like most forums, the answers come from people that are trying to help (usually) and have no connection to the manufacturer of the product. Clearly this problem is annoying and I agree that it's annoying to get those standard answers of rebooting or reset but I suspect in this case no one else has a clue how to solve it. I don't think anyone from Sony UK regularly checks these forums (they might to get a feel for how their releases have been received, we are the beta testers after all) but they rarely seem to reply other than perhaps someone from their social media team.

I think making TVs smart was a very clever move by manufacturers to add features we think we want but at the same time reduce the usable lifespan of the product and introduce new problems with every update but it's impossible to get a mid to high end TV without software that causes issues.

[royabrown2]

@spannerzone @emsir64 

It’s impossible to get a mid to high end Sony TV without software that causes issues.

I look on with bemusement from a house full of largely trouble-free Samsung and LG TVs, with a single 2015 Sony Android TV that caused more issues than the rest of them put together.

Admittedly that was one of the first, but as I think I have recounted before, I faced a family revolt two days before Christmas over it, them finding it just unusable, and had to get in a Samsung tout suite, relegating the Sony to my study.

That 2015 Samsung now graces our dining room, and the only sign of its age has been that the BBC iPlayer won’t do UHD on it. Every other smart app works the way it has always worked; and indeed the BBC iPlayer still does if you think about it; it’s just that it won’t do this one new thing.

But the Roku Stick+ plugged into it provides the BBC iPlayer UHD programmes just fine, and will provide any other apps that fall off the TV as time goes on.

Matter of fact, our oldest Smart TV, a 2012 Samsung with most apps long gone, is made smart by an Amazon FireStick; but this itself now needs replacing, not because the apps have stopped, but because this Gen 1 Firestick is just too slow now.

And actually, it isn’t smart apps that superannuate TVs, as it’s easy to get a current stick and get them all back, and more; it’s the HDCP and HDMI versions, which start to fall behind the current levels. So the Samsung will never get eARC, for instance; but it will always have what it had at first, thanks to a stick.

So your TV’s lifespan is your choice, really, depending on how far behind the curve you are prepared to fall; it’s things it never had, not things it had that have now stopped working, that drive you to choose when to replace it.

And we cycle them through the house anyway, demoted to the second bedroom, and so on. There’s even a 2010 17” decidedly unsmart Samsung now gracing the utility room, where there is no TV point or any prospect of one, with a Roku Express doing its level best to replace Freeview, as far as it can 😛

[royabrown2]

@emsir64 

You said: Factory reset have never solved anything for anyone.

But this is manifestly untrue. There are probably hundreds of posting on here where a Factory Reset was an effective answer.

And it solves every case where the running software on the TV has been corrupted by some random event.

It doesn’t solve those cases where there is a bug in the Sony software; though even there it may postpone the recurrence for a greater or lesser length of time.

And yes, it’s frustrating when an issue comes back more or less immediately; but even that becomes a learning experience for Sony, that moves the issue from a possibly random event to a hard fault issue.

But I will continue to recommend a Factory Reset for any apparently one-off issue that arises.

But I won’t recommend a software update as a universal panacea, in the same way, unless Sony have published that the update solves the issue the user is describing 😛