Amazon prime app no longer works

[sarah.mu]

I have a Sony BRAVIA KD55AG9 forts I had no sound on the amazon prime rugby then I get asked to register for amazon prime. I’ve had an account since I bought the TV in august. I re registered but TV and account not linking.

I tried to solve with amazon who said I need to register TV with Sony and get help here. I’ve been trying for 2 weeks to register TV but there seems to be a problem with the online registration form. I’m now stuck as I still can’t register or watch amazon prime on my Sony TV - help please. I’ve cleared data and cache as suggested on the trouble shooting and still have the same problem. 

[LightFoot]

Hi @sarah.mu   Are you running the latest software?

Firmware update to v6.4960 | Sony UK

[sarah.mu]

Yes - my TV is set up to automatically update and I did an update 

[sarah.mu]

Hi

yes I’ve checked my software is up to date. I’ve cleared the data and cache.

it still doesn’t work 

[Joe_Dohn · Accepted solution]

Have you tried clearing the cache for the entire TV as well? (under Device Preferences - Storage - Internal Shared Storage - Cached data)

[sarah.mu]

Hi problem solved - I rang the help desk.