2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[Raichuu]

This is hilarious!

Some of us Purchased this TV for June... Giving them a chance, but now it's too late.

i really wanted the PiP/PaP feature as well.

The new models would be releasing shortly after that!

I've had it... Watchdog form filled in.

[frogger38]

@fether 4 weeks ago, you asked if the updates could be turned off as you didn't wantYouView.

Can I ask are you still running an older version and not with Freeview?

[frogger38]

@Kevwoods12 Can I ask where you got this update. I am just writing a formal letter to JL and would like to include a quote as this is not acceptable, the TV will be at end of live before we get a stable fully working version. 

[DaM3k0n]

Ive had to reboot my x85c 3 times in the last week.. bye bye!

I got in last ngiht to see that the Kodi screen I had been watching the day before was the background image, with the TV stb overlaid on top, and no way to kill kodi without a reboot.  Ive had issues with sound, where 2 input sources have been playing at the same time, sound while the TV is off...

Im on about day 80, so will be calling Richer Sounds today, they can come and collect it!

Im going to make do with a 37" budget LG until after xmas, as now isnt the right time to be buying anything major, but Ive got my eye on a flat screen OLED.. afterall, I reckon you should get at least 8 years out of one, and £250 per year for a hi end model isnt bad!

[Kevwoods12]

@frogger38, it's in the latest Sony support bulletin. I have the Sony support app on my phone mate. 

[mk1.golf.1983]

This is absolutely ridiculous. Sony need to offer me some kind of compensation or the tv is being returned under the sale of goods act. If tesco can put hdd recording on their now outdated 22" tv dvd combo's then why can't a major manufacturer of "quality goods" get it right? I was sold the tv with hdd recording? Absolute JOKE!

[mk1.golf.1983]

6 month's ago

[mikeyd0407]

On Sunday night I had phone call from a Sony customer service representative. He started off by saying that he was terribly sorry about all of the problems I was experiencing and was sorry for the delay in a manager/supervisor calling me (after all it had been waiting 9 days since my multiple requests to speak with one - I don't even think that the guy who had called me was a manager), he was just paying me lip service that the issues were being escalated internally and that they were doing everything to rectify the 'issues' (even working on a Saturday and Sunday).

We continued to speak at length about my 'issues' and his response was that the TV would eventually be fixed (as they were working hard to try and resolve the issues and this is a very complicated/new technology) and I 'may' be eligible for some compensation. My reply to his comments were that even if they eventually fixed the problems (which I doubt that will happen any time soon) I still want a refund as the product is not fit for purpose and is not to the specification I had purchased the TV against (i.e. their modification to the spec introducing performance restrictions due to new software implementations after I purchased my TV on 1st May). I commented I that didn't care if he didn't feel that I was eligible for a refund as the law is on my side (quoting the Sales of goods act 1979).

So first thing yesterday morning (Monday) I spoke to a lawyer and had a 'letter before court claim' typed up with a demand for a full refund in the next 14 days or else I will take legal action against them. The letter was sent recorded delivery. If I do go to court I will  be asking for compensation on top of the refund to account for all of my lost time and aggravation, plus two days of holiday pay whilst I have waited in for a service engineer and my legal cost).

[mk1.golf.1983]

Well fair play to you! How much did the solicitor letter cost if you don't mind me asking. Ballpark. 

[petsmart]

It will be interesting to see your outcome mikeyd0407, please keep us updated. i had a phone call of sorts a while back and the compensation offered was something like £20-30 which on a £1799 TV +soundbar at launch of the 55x8509c was just a complete insult.