Hi @Kirito1987, sorry to hear about this. 
I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.
Since this occurs on a specific website for the market you are situated in and this is a Global user based forum, I would recommend that you get in touch with the Local support team in Hong Kong and they will be able to assist you further. You can get in touch with them on the link below.
https://support.sonymobile.com/hk/contactUs/
I hope that helps! 
