PC doesn't see my z5

[BigOs]

A couple of weeks ago I had no problems with my pc seeing my z5, now it won't. When i connect it via usb the phone chimes and comes up with the usb options but nothing. Companion doesn't see it either. Been into Device Manager and that says that the device is incomplete / damaged. Tried deleting the driver and reloading the latest from sony but that says there's a problem with the INF = invalid. The phone has been playing up lately - going into airplane mode / do not disturb turning on at odd times / volume[s] turning off unexpectedly. Any help would be appreciated.

[BigOs]

I did a software re-install on the z5 and that hasn't made any difference

[YoGem]

When you say re-install do you mean a software reset or repair using the companion app?

If you did a repair, did you reinstall also all the apps? At this point I think the issue may be related to a misbehaving app. Can you try restarting your phone in safe mode and checking if the issue persist!?

To restart in safe mode: press the power button and wait the restart dialog to appear. Now tap and hold the power off and wait until it will as to restart in safe mode.

Test your phone, if your phone works fine while in safe mode I am afraid it's an issue within an app. You may want to perform a software repair and then restoring selectively the apps one by one to see which app is provoking behavior.

[Xperiaman007 · Accepted solution]

Device manager thant find xperia z5 right click on it than go to update driver software, than go to browse computer for driver software go to let me pick from list of devices....chose mobile and than choose mtp usb and it is done

[Anderson26]

Thank you so much. His answer was not very clear anymore, I understood and it worked.

[BigOs]

Thanks but that wasn't the answer. I've run the Windows 10  Device Troubleshooter and got the result that there is a problem with the driver. I've uninstalled the driver, rebooted the pc and the driver should reinstall but doesn't. When I try to update the driver it won't install either but gives me - a service installation section in this INF is invalid. I've downloaded the latest driver from the sony site and unzipped it. But it still won't update as my pc says it can't find it even though I pointed it at the correct folder

[BigOs]

Sorted, cool thanks

[compactuser]

I found the following solution in google search. worked for me (PC with WIN10):

(1) Go to C:\Windows\INF
(2) Type "wpdmtp.inf" in search bar provided to the right of the address bar in Windows 10.
(3) Once you found it, just right click on it and select install. It will take a very few seconds.
(4) Connect your device to the pc.

[PSF]

The accepted solution doesn't work if the PC doesn't recognise the device in the first place ! I have a Z5 smartphone on Android 7 and a Z4 tablet on 6. I use 2 computers a Vaio desktop running Windows 8.1 and a Vaio laptop running Windows 10. Suddenly the 8.1 Desktop has stopped recognising my devices in Charging and MTP modes but MIDI is recognised. I have tried many of the USB recognition solutions found in on Support but none have worked . I have changed USB cables, removed SD cards, restarted devices and PC, uninstalled devices etc. I even uninstalled and re-installed xperia companion On the Windows 10 laptop there are no problems even with the same cable that I used on the PC. If I re-install the devices or try to re-install the drivers I get this error message every time " MTP. A service installation section in this INF is invalid." Can you guide me to a solution please

[Dnns84]

I have the exact same issue and none of the "fixes" work.

Since I upgraded to 7.0 my W10 laptop doesn't recognize my phone for charging or file transfer, but as soon as I select MIDI, the connection is made and the phone (Z5 compact) starts to charge.

So the phone behaves like it's connected (but doesn't charge), but the computer doesn't recognize and charge the phone until I select the MIDI mode. If I look at device management and try to re-install the drivers I get the error (translated from Dutch): A service-installation section in this INF file is invalid". When I select the drivers I downloaded from the sony website it doesn't do anything.

On my other PC (also W10) I have no issues using the same cable.

So it's a driver issue that needs a fix from Sony I guess?