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Uran

Hello,

Yesterday i bought an used Xperia Z..

It worked perfect until midnight.. I pluged a charger because the battery was 3%.. still was working perfect.. when i arrived @home my phone was powered off then i pluged a charger again.. and the Xperia was working .. during the night it went off and it was so cold . And when i woke up in the morning my Xperia Z wasn't working.. there was no led light, it won't power on and the computer doesn't recognize it..

When i plug the charger The phone start to warm the upper side.. Could someone please help, or when can I send it for repair.. Because here in Kosovo i don't know if there is a sony care center??

_alexdon_

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

If the above does not help,contact the local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon