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Z5 Premium randomly freezes/hangs

ErosTamagotchi
Visitor

Z5 Premium randomly freezes/hangs

Hey you guys,

I got a Xperia Z5c in january and since the day I unpacked it, it does not seem to work properly. First of all, the performance of the phone is really bad. My 3 year old HTC One M7 is quite three times faster than the z5c. The notification bar rolls out in slow motion. After tapping on an app icon, the App needs more than 5 seconds to enter the loading screen. My camera is so slow, I cannot even describe. After taking a picture, I have to wait for at least 60 Seconds until it's saved. Zooming with the cam is stuttering... this is no fun at all. Thinking_Face

Sometimes the phone freezes randomly, a black screen appears, the red light is blinking permanently. After that, it reboots and goes back to the home screen (No PIN required, although it is switched on).

I haven't had any weird and dubious apps installed, just the "I would call it standard"-apps like facebook, ebay, instagram, dropbox.

What I've done so far:

  1. Starting in safe mode: No difference.
  2. Repair via PhoneCompanion: Same issues after that.
  3. Reset the phone to factory settings: no difference.
  4. Clearing data/caches: No difference
  5. Tried to deinstall/ disable specific apps to exclude them as the source of the error: still the same issues...

Has anybody experienced the same issues? Does anybody have useful suggestion?

Here my Phone Infos:

Build No: 32.0.A.6.200

Model No. E5823

Android 5.1.1

Kernel Version. 3.10.49-perf-g75e6207

Processor: Qualcomm MSM8994

Baseband version: 8994-FAAAANAZQ-00029-19

Thanks, Cheers

2 REPLIES 2
RobertoDS
Contributor

Can u do the update to ANDROID 6 for seeing if your situation could improve ?

Seems strange that u're describing

As a faulty phone more than a SW problem ...
Fredjoyal
Visitor

I have the same problem. I did everytime you mentionned and the problem is still there. I sent it to sony repair, and nothing has changed!

Let me know if you solve the issue, thanks