WH 1000XM4 Keeps Stopping while Playing Spotify on Phone

[funkyirishman]

Ok the question is in the heading

So lockdown walks have become a thing and with me comes my new headset that I am still working out

So have Spotify playing on the phone and connected to the headset and it stops at times that i have to press play again on the Spotify app on phone. Have the Android Headphone app and trying to figure out why and how to stop it?

Anyone any ideas?

[Joe_Dohn]

Do you have the latest software version installed? Does it happen on all devices or just that one phone?

[funkyirishman]

Software is up to date and it just happens using the Sony headphones i think I need to check with other earphones

Not sure if its a Spotify issue as googled it and seems to be. Have Spotify account on Alexa also so not sure if i have to log out of all accounts and try it again

I thought it was data dropping but had it on wifi and same issue

[Joe_Dohn]

Trying different apps, headphones or phones/devices would let us know where the issue is exactly. Do let us know so we can help ^^