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WH-1000XM3 terrible call quality

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dotar999
New

WH-1000XM3 terrible call quality

When i call anybody via skype/mobile connection/discord etc, noise cancelling disables and microphones turns on... so, instead of my interlocutor i hear WIND, cars, WIND, bus engine and MORE WIND. it's absolutely unreal to talk, when i can't even hear myself and my friend because of 15 km/h wind.
Is there anyway to cancel this, because it's ABSOLUTELY IMPOSSIBLE TO TALK VIA WH1000XM3 (I'm shaking with rage)

1 REPLY 1
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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

Can you check that you have the latest firmware update? If you're still experiencing issues I'd recommend getting in touch with the support team here who will be able to advise further. 

 

Best wishes,

Sean