Sony WH-1000XM3 - v4.1.1 firmware failure?

[GapsOfTheGod]

Having updated my 1000xm3's over the wekeend, there seems to be an introduction of hiss and a background noise of what sounds like distant traffic (even though I can hear nothing at all without the headphones on) when using Active Noise Cancellation, which was previously stellar. The potency of the noise cancelling is noticeably weaker since updating (I'd estimate around 40% less). Familiar auditory environments which were previously rendered almost entirely silent are now notedly audible. I've checked that the noise cancelling slider is left-most, and indeed it is.

I'm also disappointed to find I can't ask Alexa to play music from Spotify, and I press the button and just say "Play Metallica", it responds with "Shuffling music by Metallica on Amazon Music", yet nothing plays at all.

This update is very much a downgrade as it stands.

[RadioAktiveMan]

Since the upgrading the firmware to 4.1.1, the ANC performance has decreased dramaticaly. I use these at my work and noticed that i can now hear everyone talking and the radio playing in the background. Prior to the firmware upgrade i could bearly hear anything! Please sony, fix this!

Having read elsewhere, i believe this is due to "focus on voice" being on all the time for the google or Alexa voice assistant. I didn't pay £300 for this! I paid for quality audio and noise cancelling.

I have downgraded my firware to 2.0.0 and unfortunately, this hasn't made any difference, the google and alexa options are still in the app - is this an app thing or firmware thing? Anyway, the ANC performance is still nowhere close to what it was previously.

I've since upgraded back to 4.1.1. and am awaiting a response from Sony.

Regards,

One really ***** customer.

[Gijsphdb]

It is quiet here. Is the problem solved?

[Davidmcd53]

Sorry to say no.


Sent from my iPhone

[rakkuj]

Sony is happy, users tired of complaining 😠

[Ninyu4]

>It is quiet here. Is the problem solved?

Sort of yes, you can downgrade to firmware 2.0.0

[niorko]

No, I can't downgrade to 2.0.0 for WH-1000XM2. There were people complaining also for XM2.

[TomShakes93]

Hi,

Just wondered if there was any update on this issue?

I'm sad to say I have noticed the same issues as a lot of people have mentioned in this conversation. 

[dbenyakar]

How can you do that? 

Are there instructions for this? 

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@Ninyu4 wrote:
>It is quiet here. Is the problem solved?

Sort of yes, you can downgrade to firmware 2.0.0

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[Ninyu4]

Check prior posts in this thread.

[delta.hotel]

Same happened to me today.. from 2.0.0 to 4.1.1 and a noticeably difference in ANC performance.
Environment is an office and I used them since February.. updated today the firmware and the sudden change...

Was heading immediately to the amazon page to see if I can return the item.. and ofcourse not...and since some people shared their experience with the Sony support I doubt I will go that route.

Just a shame.. the headphones were actually great..now the ANC feels just medicore... compared to before.