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Operation range

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Ssmikey31
New

Operation range

Hi all,

 

I am having a problem with my headset because if I move around a metre max from my Bluetooth device my headset music starts to jump or stop all together despite my product (QW-07) model being able to operate from a 10 metre range!

 

It seems obvious to me that there is a technical issue but if it's not,  why on the side of my box does it say "10m operation range"?

 

Thanks 

 

Mike 

1 REPLY 1
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Sean_Mc
Moderator

Hi Ssmikey31,

 

Welcome to the Sony Community.

 

Please get in touch with our Support team who will be able to assist you further: Contact Support

 

Thanks,

 

Sean Mc