NW-WS413 Right Ear Piece Issue

[stheeda]

My Sony Walkman NW-WS413 left ear piece does not work correctly (only a very small volume is emitted). I have only used this device for activities such as during running and commuting. What is the solution?

[EdwinaU]

Hi Stheeda,

Welcome to the community.

You could try the troubleshooting steps here and see if they help.

Let us know how you get on.

Best wishes,

Ed

[stheeda]

Hi Ed, 

I tried above steps, but problem still persists. 

Please advise. 
Thanks,

Sasank

[The_Black_Rose]

Hi Stheeda,

Have you made sure that the software of the Walkman is up to date. I found a software update link under the downloads section on the product support page: https://www.sony.co.uk/electronics/support/digital-music-players-nw-nwz-ws-series/nw-ws413. I'd recommend giving this a go.

Cheers,

The_Black_Rose

[stheeda]

Hi The_Black_Rose, 

The firmware is up-to-date. 

[The_Black_Rose]

Hi Stheeda,

Have you tried resetting the Walkman as explained in the Help Guide: https://helpguide.sony.net/dmp/nwws410/v1/en/contents/TP0000877550.html ?

Cheers,

The_Black_Rose

[stheeda]

I have tried that as well.

In fact the resetting option does not work for me.

I have tried clicking minus button & forward button together as illustrated
on there for 17 sec, but it does nothing.

[The_Black_Rose]

Hi Stheeda,

That's very strange. Have you made sure that the playback is paused before performing the reset operation?

Cheers,

The_Black_Rose

[stheeda]

Yes, I have as I could not hear any music playing when I was performing the reset operation. 

[Tenneen9000]

Hi Stheeda,

There's not much you can do when it comes to this Walkman than what you've already tried. I suggest you try restarting it and if that fails, take it back to your dealer.

All the best,

Tenneen9000