MDR1000-X hinge breaking

[tobynowacki]

Hi,

the MDR1000X model appears to have quite a few instances where the headband breaks at the point of the hinges. Today, this happened to me, too -- other than that, I've been thoroughly satisfied with the sound and NC quality of these headphones. I'll be happy to provide the serial number and proof of purchase via PM.

Any assistance would be greatly appreciated.

Best wishes,

Toby

[IamNic]

Hi Toby,

would you please PM me your serial number.

I will forward this to the support as soon as I receive the message.

- Nic

[IamNic]

Hi @tobynowacki,

I just got a reply from support:

I've checked the serial number and it appears to be among the affected models.

You can send it to the service centre to be inspected/repaired as needed free of charge provided that you send a valid VAT invoice as a proof of purchase and to confirm the warranty status.

You can use the following link to get the service centre's contact info: http://bit.ly/2byAqx1. 

Don't worry about the warranty status though, since the headphones were introduced in late 2016 if I recall correctly.

- Nic

[tobynowacki]

Hi @IamNic, 

thanks for this. Could you just tell me what the best way of action is now? Do I call the service centre to arrange the repair, or do I just send a parcel with the headphones and the invoice straight to them? 

Best,

Toby

[IamNic]

Hi @tobynowacki,

if I am not mistaken you can call or email them.

Unless you already arranged a repair, then they will contact you.

- Nic

[calfman]

I have exactly the same issue and bought mine in January 2017.

Mine are included in the serial numbers with issues and I've just been told my headphones are out of waranty and any repairs would be chargable.