Audio lost using brand new headsets model WH-1000XM4 with Zoom

[rareshB]

Hello,

Can someone please provide some guidance on how to resolve the below issue :

 - I am using my WH-1000XM4 connected to MacBookPro ( Sonoma 14.3.1)

 - I am constantly in zoom calls using zoom workplace Version: 6.0.11 (35001)

Issue:   during a zoom call, I simply take off my headsets and put them back on. 
As a result,  the Audio is lost 
And I can only get back the audio if I turn off/on the headsets which is quite inconvenient. 

Is there a main reason for such a behaviour? And does anyone knows if this is a known issue ? Many Thanks

[sam.kim168960]

This issue with the Sony WH-1000XM4 headphones is a known problem. Here's a solution you can try:

1. Update Firmware: Ensure your WH-1000XM4 headphones have the latest firmware.

2. Reset Headphones:

   • Turn off your headphones.
   • Press and hold the Power and Custom buttons simultaneously for 7 seconds until you hear "Resetting to the default settings..." Then turn them back on.

3. Adjust Bluetooth Settings:

   • On your MacBook, go to "System Preferences" > "Bluetooth."
   • Forget your headphones by clicking the "X" next to their name, then repair them.

4. Check Zoom Settings:

   • In Zoom, go to "Settings" > "Audio" and ensure your headphones are selected for both "Speaker" and "Microphone."

5. Contact Sony Support: If the issue continues, contact Sony support for further assistance.

These steps should help resolve the issue of losing audio when using your WH-1000XM4 headphones with Zoom on your MacBook.