Blank DVDs not being recognised

[PeteCullen]

Hi there, the drive on my VGN-A317S started to make a high pitched whistling noise when I installing some software from CD last night, and today it takes a long time to read DVD discs, and will not recognise DVD-R media to burn a disc at all.

Any suggestions? Thanks!

[wheresmybeaver]

Just to let you guys know, laptop was returned by DHL yesterday morning (Monday). So, total repair time was only 1 week; sent it off on Monday, got it back the following Monday. Not tres bad!

Haven't had the chance to open up the laptop and check that everythings working 100% yet though... will let ye know if the drive was just repaired or replaced completely (as best I can tell).

Kudos to Sony anyhow.

[kee-lo_]

That's pretty good

Shame this forum doesn't have a sticky feature so all people with this drive stops posting the same question

[wheresmybeaver]

Sticky would really help. But then, Sony would be confirming a fault... surely not their style! 😉

Anyway, checked out my repaired Vaio and everything is hunky dorey. They gave it a good clean, both externally and internally (dust etc; fans nice and quiet now), and completely replaced the drive and CD tray. Interestingly, the documentation that came back listed the replacement part as "D56A ver2", so this replacement must be part of a new batch that (hopefully) won't fail. Also noticed that the eject-action is a lot more "solid" on the replacement.

So all is well

Adios!

[kee-lo_]

Sticky would really help. But then, Sony would be confirming a fault... surely not their style! 😉

Good point, still no excuse